About Us

Contact Info

  • Boseja Industrial, Maun, Botswana ​
  • sales@marcoblue.co.bw
  • Week Days: 09.00 to 18.00

Faq

Marco Blue > Faq

Frequently Asked Questions

1. Which industries does Marco Blue support?

We serve a wide range of sectors, including open-pit and underground mining, construction, rail and transport, agriculture, industrial power generation and marine. Our solutions are engineered and tested to thrive in high-pressure, high-temperature and harsh environmental conditions.

2. Where are your offices located?
Head Office:
Plot 2475, Tlokweng, Gaborone, Botswana
Branch – Maun:
Boseja Industrial Park, Maun, Botswana
Branch – Johannesburg:
Unit 12, Industrial Estate, Johannesburg, South Africa
Branch – Lusaka:
Kafue Road, Industrial Zone, Lusaka, Zambia
3. What is the difference between “Hydraulic Hose Solutions” and “Equipment Solutions”?

Hydraulic Hose Solutions focus on leak-proof fluid-power assemblies: Gates MegaSys® hoses, MegaCrimp® couplings and mobile on-site crimping.

Equipment Solutions cover exhaust and air-intake systems, thermal protection (blankets, dual-skin pipes, coatings), emission controls (DPFs) and noise-attenuation packages, all custom-engineered and installed.

4. How quickly can you respond to an emergency breakdown?

Thanks to our branches and mobile service units across Botswana, South Africa and Zambia, we typically arrive on-site within a few hours of a distress call. In many cases, field repairs or hose replacements are completed in the same shift.

5. What OEM brands and standards do you support?

We partner with all major equipment manufacturers—Caterpillar, Komatsu, Liebherr, Volvo, Hitachi and Cummins—and comply with international standards (SAE, EN, ISO 18752). Our ISO 9001-certified quality system underpins every service.

6. How do I request a quote or book a service?

Simply call our nearest office or fill out the contact form on our website. Provide details such as equipment make/model, service history and location, and we’ll arrange a site survey or virtual consultation before delivering a detailed proposal.

7. What warranties and guarantees do you offer?

We stand behind our workmanship and components with:

  • 12-month parts & labour warranty on maintenance and fabrications
  • Extended OEM guarantees where manufacturer cover applies
  • Leaktight guarantee on all hose assemblies fitted using our MegaCrimp® and Full-Torque Nut™ technology
8. Can you help me plan a preventive maintenance program?

Yes. Our field engineers conduct condition assessments—vibration analysis, thermography, oil sampling—and build a customised predictive/preventive schedule that balances uptime with maintenance costs. We also provide ongoing performance reports.

9. Do you offer operator training and hand-over support?

Absolutely. After every installation or major service, our technicians conduct on-site training for your operators and maintenance crew, covering safety best practices, troubleshooting tips and OEM-approved procedures to ensure sustained performance.

10. What payment terms and options are available?

We offer flexible payment arrangements, including milestone-based invoicing for large projects, net-30 terms for established accounts, and on-site service cards for routine maintenance. Talk to our accounts team to arrange the plan that best suits your cash flow.

11. How do you ensure environmental and community safety?

Our “Commitment to Care” initiative mandates zero harm—both to people and the environment. We use low-impact materials, manage waste in compliance with local regulations, and employ sound-attenuation and emission-reduction systems to minimize our footprint.

12. Who do I contact for after-sales support?

For any follow-up questions or support needs, email marcoblue83@aol.com or call your nearest branch. Our dedicated after-sales team is available 24/7 to coordinate spare parts, technical advice and emergency response.